Informatica : Generating CSM from command line

When ever we raise a case with Informatica , it is a general practice to send the CSM file which will have the details of the environment , Informatica Version, OS etc which will help the case engineer to analyze the issue faster.

Some cases the CSM generated from the tool might not be correct as we might be using a client etc. So we might have to generate the same from command line where the Informatica server is installed.

Below steps will help you in getting the file from command line. In all the cases the user who runs the command should be the one who starts the service.

For UNIX 

Navigate to the below location from the command line

INFA_HOME/server/csm 

cd $INFA_HOME/server/csm

./csmagent

Informatica CSMAGENT, Version [1.0]
Invoked at Mon Jul  1 00:22:13 2013

Logging to file csmagentHOST.xml
AdminUser name:Administrator
AdminPassword for User Administrator:Administrator
Collecting information for :

     OPERATING SYSTEM...Done
     USER ENVIRONMENT...Done
     PMSERVER...Done
     ORACLE...Done
     DB2...Done
     SYBASE...Done
     INFORMIX...Done
     ODBC...Done

 Send the output file to Informatica Technical Support.

 A file named csmagentHOST.xml will be created, that may be attached to the project csm/Informatica service request

For Windows

The csmagent in INFA_HOME\server\csm\ can be run to get the  of Informatica node installation. You must run csmagent.exe. For more details refer the following:


      %INFA_HOME%\server\csm>csmagent
      Informatica csmagent, Version [1.0]
      Invoked at

      Logging to file INFA_HOME\server\csm\csmagentHOST.xml
      Collecting information for :


                OPERATING SYSTEM ...Done
                USER ENVIRONMENT ...Done
                PowerCenter Server Cannot be found on this machine.
                PCCLIENTS...Done
                ORACLE...Done
                DB2...Done
                SYBASE...Done
                INFORMIX...Done

      Please send the output file to Informatica Technical Support.
      Please hit return to exit...

 
A file named csmagentHOST.xml will be created in the same directory where csmagent.exe is run. It will be attached to the project csm/Informatica service request.